Terms of Service

1. Accounts and Access

• You must provide accurate registration information and keep credentials secure.
• You are responsible for all activity under your account and for your users' compliance with these Terms.
• We may suspend or terminate accounts for misuse, security risks, or violations of these Terms.
• You may sign in using email/password or third-party identity providers (e.g., Google). Use of third-party sign-in is also subject to that provider's terms.

2. Use of the Services

• Do not misuse the Services or attempt to access them by unauthorized means.
• You remain responsible for all content, prompts, data, and configurations you provide.
• You must comply with applicable laws (including data protection, anti-spam, and telecommunications regulations) when using messaging, email, voice, or integration features.
• You must not use AI agents to impersonate individuals, generate harmful content, or engage in deceptive practices.
• Automated use of the Services (beyond the AI agents you configure) requires our prior written consent.

3. Integrations and Third-Party Services

When you enable third-party integrations (e.g., Google Calendar, Gmail, Microsoft Outlook), you authorize us to access and use the minimum data needed to perform the requested actions on your behalf.

Your use of third-party services is subject to their own terms and privacy policies. We are not responsible for the availability, accuracy, or security of third-party services.

4. AI Agents and Automated Communications

• AI agents act based on your configuration (system prompt, tools, knowledge base). You are responsible for ensuring your agents operate within legal and ethical boundaries.
• AI-generated outputs may contain inaccuracies. You should review critical communications and decisions made by AI agents.
• You must disclose to your end users that they may be interacting with an AI agent where required by law.

5. Subscriptions, Fees, and Taxes

Fees, billing intervals, and applicable taxes are presented at purchase or within your plan details. You remain responsible for any carrier, telephony, or third-party integration costs arising from services you connect. We may change pricing with reasonable notice; continued use after a price change constitutes acceptance.

6. Intellectual Property

• We retain all rights to the Services, software, documentation, and branding.
• You retain rights to your content and grant us a limited, non-exclusive license to process it solely to provide the Services.
• Feedback you provide may be used to improve the Services without restriction or compensation.

7. Confidentiality

Each party will protect the other's confidential information using at least the same degree of care used for its own confidential information, and will use it only as needed to perform under these Terms. This obligation does not limit disclosures required by law, provided the disclosing party gives reasonable notice where permitted.

8. Data Protection and Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy. If you process personal data of your end users through the Services, you are responsible for ensuring compliance with applicable data protection laws (e.g., GDPR, CCPA).

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION, NOR DO WE WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF OUTPUTS FROM AI MODELS OR THIRD-PARTY SERVICES.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, NOR FOR LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES. OUR AGGREGATE LIABILITY IS LIMITED TO THE FEES YOU PAID FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Building Your Dreams Tech, LLC, its officers, directors, and employees from any claims, damages, or expenses arising from your misuse of the Services, violation of applicable laws, infringement of third-party rights, or breach of these Terms.

12. Termination

• You may stop using the Services and close your account at any time.
• We may suspend or terminate access for violations, security risks, or non-payment with reasonable notice where practicable.
• Upon termination, your right to access the Services ceases. We will delete your data in accordance with our Privacy Policy.
• Sections on IP, confidentiality, limitations of liability, indemnification, and governing law survive termination.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Delaware. Before initiating formal proceedings, both parties agree to attempt good-faith resolution for at least 30 days.

14. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new effective date. Material changes will be communicated via email or in-app notice at least 15 days before they take effect. Continued use after changes take effect constitutes acceptance of the revised Terms.

15. General Provisions

• Entire agreement: these Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us.
• Severability: if any provision is found unenforceable, the remaining provisions continue in effect.
• Waiver: failure to enforce a provision does not constitute a waiver of future enforcement.
• Assignment: you may not assign your rights under these Terms without our consent. We may assign ours in connection with a merger or acquisition.

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